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SUPPORT

INDUSTRY-LEADING CUSTOMER SUPPORT

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

SERVICE | SPARE PARTS REQUESTS

For any warranty or non-warranty service requests, or if you wish to purchase spare parts, please lodge a job request through our online service portal.

This will allow our service team to action your request as a priority.

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FREQUENTLY ASKED QUESTIONS​

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Have a question? The answer might already be here in our frequently asked questions.

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PREVENTIVE MAINTENANCE​

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Extend the life of your Matrix products with proper care. Our preventive maintenance guides provide instructions.

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MANUALS​

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Never worry about a lost manual. We make the Matrix manuals available online for your convenience.

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WARRANTIES​

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Matrix Fitness offers warranties on all product lines, including cardiovascular and strength equipment. Contact your local, authorised Matrix distributor for details.

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